How I Work

This page has been created as to how our process as a business works. This will give you some information to help you from enquiry to quoting  getting that job done and invoicing and payment. This will detail your responsibilities as a customer as well.

To give you  piece of mind when you hire My Canberra Handyman.

My Canberra Handyman is  fully insured has up to date public liability insurance. All  work is backed up (see Terms and Conditions , In the rare occasion in which we’ve made a mistake will ensure we fix it asap. 

SCHEDULING / MAKE A BOOKING AND ENQUIRY

You can contact Brett via two primary methods for bookings and enquiries,

Fill out the contact form so Brett will have all your details when making booking. Brett will respond via email usually then call you about enquiry. Or you can call Brett, the phone number is located on the contact page.

 DO AND CHARGE ESTIMATES AND QUOTING

There are several way in which you can hire Brett to carry out your particular jobs.  Some jobs can be done with do and charge and other jobs will need to be quoted,  Please read further down page for more information. 

ARRIVING FOR THE JOB

Brett will arrive on time or if running late will phone or message to let you know the estimated time of arrival. He will arrive with a variety of tools and materials to carry out work.

WORK

I am happy to work with whatever materials you supply as long as they are fit for the purpose of job. if there are additional materials needed for your job, there are a couple options:

Have Brett pick up the materials for you for an additional fee ( deposits may need to be arranged beforehand) Brett can begin work on your project while you do the shopping for any additional materials you need to complete the job.

 

PRICING

LABOUR PRICING INCLUDING GST

Hourly Rate only

First Hour  call out fee-                 $130 (Minimum Charge)

Every after the first billed hour    $88 ( billed in 15min increments) 

MATERIALS

I do not provied credit services on materials, you mabe asked to pay for materials up front.  Materials will have a markup 

HOW DO AND CHARGE ESTIMATES AND QUOTING WORK

There are several way in which you can hire Brett to carry out your particular jobs.  Some jobs can be done with do and charge and other jobs will need to be quoted, 

DO AND CHARGE

Please note that for small jobs I do not quote, but I do give estimations of time it would take to complete work. This pricing is based on the hourly rates ( see above),

The  call out fee is the minimum charge and then every hour after the First  is billed in 15min increments for time carrying out any work including any travel. if you prefer an estimate, in most cases we can provide a general price estimate over the phone.

These generally fall under the Do and Charge pricing. Meaning that you will be charged for the time it takes to complete job from arrival to finish. Any materials  will be added on as extra, I will be as efficient as possible when carrying out this work, including any travel to pick up materials.

*Material costs are not included

*Parking not included and will be added to final invoice if parking cannot be provided 

Benefits:  You only pay for the time it takes to complete work.  

QUOTES

Are typically a fixed and agreed price contact between parties. They list the scope of the work that is to be carried out along with any materials that will be used in job. Or quotes can just contain a price for complete works including any labor and materials

Any variations i.e. works or materials not listed in quote will be talked about and agreed upon. Job variations will by typically added to final invoice or billed separately.  Free and clear access must given without hindrance or delay to carry out work.

You can contact Brett to arrange for quote.  

*Parking is included, but any returns visits once job is complete are not included.

Benefits: Is a fixed price contract, any variation will be discussed with customer

*Parking

If parking cannot be provided then parking costs will be passed on to the customer regardless of quote or do and charge. The height of my vehicle is 2.1m high. 

FURNITURE ASSEMBLY PRICING

The pricing of furniture assembly is based on value and complexity of items to be assembled, below is a  guide for pricing for a common items  before work is started. Before job commencement I will ask for a list of items that need to be assembled such as where you bought it, what is the model and the value. Price guide below excludes discount from manufacture or seller and is based on original price.

 

What methods of payment are accepted?

Payments are due after job is complete on the day unless other arrangements have been made.

How payments can be made, You will be sent a final invoice after job is complete.

There are several payment methods

1. Cash: Cash is accepted
2. Bank Transfer (Amounts greater than $300) banking information will be located in email and on invoice PDF
3. Use a Credit or Debit Card to pay via PayPal– 2.6% + .30 cents on invoice total per transaction ( a PayPal account is not required) Iin the body of your email you will be given a  link to PayPal payment portal . You do not need a PayPal account and can pay on your own device with your credit card. Or you can pay with your PayPal account. If you do not have a working device payment can be made from our device.

CUSTOMER  RESPONSIBILITIES

As the customer, you have the following responsibilities:

ACCESS

Unless special arrangements are made in advance with regards to jobs and some quotes , you should be home during the scheduled appointment. Or you must give us free and clear access to the job or requested quote. This can be through a key left in a safe place or a responsible adult in attendance (if not yourself) this should be discussed beforehand. or items moved away from area so we can work or quote.

If access is not available the first hour fee may apply for scheduled jobs .

PARKING

If parking cannot be provided then parking costs will be passed on to the customer regardless of quote or do and charge. The height of my vehicle is 2.1m high.

PAYMENT

A method of payment is available when the job is completed cash or Card ( we use Quickboooks and Paypal for billing).

 THIRD PARTIES

We must be informed if a third party will be paying for the completed works, This is any person or entity that will be paying for the final invoice or deposits. other than the customer that has organized the work to be done.  The third party’s contact details must be given including: Point of Contact, Third Party’s Name, Phone Number, Address, Email Address, ABN (if the third party has one).

PROVIDE YOUR DETAILS

You will need to provide your full information of current address, full name and contact details. Before any work can be carried out.  

CUSTOMERS WHO DO NOT LIVE AT PROPERTY

As a policy with any customer who  does not reside at the address were work is being carried out.  You will need to provide your full information of current address, full name and contact details etc along with a way for us to validate this information  i.e current driver’s license or Current utility bill with these details.

 This information will be only used to verify you when providing services and following up payment, and you acknowledge and give consent for this use.  

 TERM AND CONDITIONS

Before any work can be carried out, you agree to these Terms and Coditions  when you make a booking with us.   If you have any questions, or if you have made a booking and do not agree to these terms, please contact us

 PRIVACY

We respect your right to privacy. We do not sell, trade or rent your personal information to other parties for marketing purposes without your express consent. We collect and use information only carry out our services to you, including passing you other business that may beable to help you . we make great efforts to keep your information secure all times.

PAYMENT FOR COMPLETED WORK

Payment is expected at the completion of work unless other arrangements have been made.

Our work is backed up if you find a problem with the workmanship performed, simply contact Brett and he will return to asess and  address the problem ASAP.