Terms and Conditions of Trade

Version 2 | Last updated 6 October 2026

Our Simple Agreement

My Canberra Handyman will carry out the agreed work in accordance with the accepted scope. In return, the Customer agrees to:

• provide accurate information and safe, clear access;
• make sure the person approving the work has authority to do so;
• approve variations before additional work proceeds wherever reasonably practicable;
• pay the agreed charges when due; and
• raise any concern directly and promptly.

1. Agreement, Customer and Acceptance

1.1 These terms apply to services performed and goods or materials supplied by Brett Myors trading as My Canberra Handyman (My Canberra Handyman).

1.2 The agreement consists of:

• (a) the accepted quotation, estimate, scope of work, work order, service description or booking confirmation;
• (b) any approved variation or later agreement applying to the job; and
• (c) these Terms and Conditions.

1.3 If there is an inconsistency, the job-specific scope or approved variation takes priority over these general terms, except where the law requires otherwise.

1.4 The Customer accepts the agreement by doing any of the following:

• (a) approving the work verbally or in writing, including by email, text message, online acceptance or signed document;
• (b) paying a deposit or part payment;
• (c) confirming a booking after these terms have been supplied or made available; or
• (d) instructing My Canberra Handyman to commence or continue work.

1.5 The Customer is the person or entity identified as the customer in the accepted quotation, booking confirmation or invoice. If no Customer is identified, the person or entity approving the booking is the Customer and is responsible for the approved charges. A request that an invoice be issued to, or payment be sought from, another person or entity does not transfer the Customer’s payment obligation unless My Canberra Handyman expressly agrees otherwise.

1.6 A person booking for an owner, landlord, company, trustee, owners corporation, body corporate, property manager, family member or other third party confirms that they have authority to provide instructions and approve the work. My Canberra Handyman may require evidence of that authority before accepting or continuing the job.

1.7 If the Customer is a company, partnership, owners corporation, body corporate or trustee, the person accepting the agreement confirms they are authorised to bind that entity and must provide its correct legal name and ABN or ACN where applicable. A trustee also confirms that it has authority under the trust and a right of indemnity from trust assets.

1.8 The Customer confirms that they are the property owner or otherwise have the property owner’s authority to approve the agreed work.

1.9 General descriptions, examples, photographs and pricing information on the website or in promotional material do not expand the job-specific scope unless expressly included in the accepted agreement.

1.10 Where a prescribed contract, approval, licence, insurance, disclosure or other mandatory legal requirement applies to particular work, that requirement takes priority. These terms do not authorise work outside My Canberra Handyman’s lawful service boundaries.

2. Scope, Quotations, Estimates and Pricing Methods

2.1 Only the work specifically described in the accepted scope is included.

2.2 Work that is not listed is excluded, including repairs to unrelated defects discovered during the job, unless it is approved as a variation.

2.3 A fixed-price quotation applies only to the defined scope, inclusions, exclusions and assumptions stated in the quotation.

2.4 An estimate is an informed indication of likely cost. It is not a fixed-price cap unless it is clearly described as one.

2.5 Hourly work is charged using the rate, minimum charge and billing increments disclosed in the quotation, booking confirmation or current service information supplied before acceptance. The final amount depends on time worked and approved materials and job-related costs.

2.6 Set labour service pricing applies only to the standard service described. Parts, materials, difficult access, additional faults, special-order items and work outside that standard service are additional unless expressly included.

2.7 Quotations remain valid for the period stated in the quotation or, if no period is stated, for 30 days.

2.8 A quotation is based on the information provided by the Customer and the conditions reasonably visible or known when the quotation is prepared. Unless expressly included, it does not cover opening up, dismantling, cutting, removing finishes or other investigation needed to expose concealed conditions.

2.9 Chargeable inspections, fault-finding, measuring, photography, parts identification, sourcing, supplier enquiries and written reporting remain payable even if:

• (a) the required part is obsolete, discontinued or unavailable;
• (b) the item cannot be economically or safely repaired;
• (c) a suitable repair method cannot be confirmed during the visit; or
• (d) the Customer decides not to proceed with further work.

2.10 My Canberra Handyman is not engaged to inspect, test or report on parts of the property, building or system outside the agreed scope.

2.11 If a quotation expires, the Customer delays acceptance, access or the required deposit, or supplier pricing or availability materially changes before materials are ordered, My Canberra Handyman may propose a revised quotation.

3. Customer Responsibilities, Access and Site Readiness

3.1 The Customer must provide safe, clear and reasonably uninterrupted access to the property and work area at the agreed time.

3.2 Before work begins, the Customer must:

• (a) remove or adequately protect furniture, personal property, valuables and fragile items from the immediate work area;
• (b) provide reasonable space for tools, equipment and materials;
• (c) secure pets and keep children, occupants and visitors clear of the work area and vehicle access points;
• (d) provide reasonable access to electricity and water where required;
• (e) advise of known hazards, concealed services, asbestos, lead paint, water leaks, structural concerns, unsafe access, alarms, restricted areas or other relevant property conditions; and
• (f) arrange any owner, landlord, strata, owners corporation, body corporate, heritage, government or other approval required, unless the accepted scope expressly states otherwise.

3.3 Where the Customer will not be present, the Customer must provide clear access instructions and ensure that an authorised adult or contact person is reasonably available to answer questions and approve any necessary variation.

3.4 Tenants must obtain the property owner’s or property manager’s approval before booking work that requires the owner’s authority. My Canberra Handyman may pause or refuse work until that approval is confirmed.

3.5 The Customer must advise in advance of metered, permit-only, height-restricted, loading-zone, apartment, strata or otherwise difficult parking and access conditions.

3.6 Parking fees, access charges, permits, tolls, disposal charges and similar job-related site costs are additional unless expressly included.

3.7 Time lost because the site is not ready, safe or accessible, or because instructions or approvals are unavailable, may be charged at the applicable labour rate disclosed for the job.

3.8 If reasonable access cannot be provided, My Canberra Handyman may leave the site and reschedule or cancel the affected work. The Customer remains responsible for reasonable attendance, travel, reserved-time and job-related costs actually incurred.

3.9 The Customer and other occupants must not enter an exclusion area, operate tools, move safety controls or assist with the work unless My Canberra Handyman agrees that it is safe to do so.

3.10 My Canberra Handyman will take reasonable care around the Customer’s property. Responsibility for loss or damage may be reduced to the extent it was caused or increased by the Customer’s failure to remove, disclose or protect an item or hazard as reasonably requested.

4. Price, GST, Deposits and Payment

4.1 All prices include GST unless clearly stated otherwise.

4.2 Materials, parts, parking, disposal and other job-related costs are charged in addition unless expressly included in the accepted price.

4.3 A deposit or part payment may be required to:

• (a) purchase or order materials or parts;
• (b) reserve scheduled work dates;
• (c) cover planning, sourcing or mobilisation costs; or
• (d) commence larger, higher-risk or multi-stage work.

4.4 Materials may not be ordered and booking dates may not be secured until cleared deposit funds are received.

4.5 A deposit is applied to the final invoice or to reasonable costs properly incurred if the job is later cancelled, subject to clause 12.

4.6 For staged or multi-day work, My Canberra Handyman may issue progress invoices if this is stated in the quotation, variation or other written agreement.

4.7 Payment is due on the day the agreed work is completed or the goods are supplied, unless another due date is stated in writing.

4.8 Invoices and receipts may be issued electronically.

4.9 Payment may be made using the methods shown on the quotation or invoice. Cheques are not accepted.

4.10 Any permitted card surcharge will be disclosed before payment, will not exceed My Canberra Handyman’s applicable cost of acceptance and remains subject to current law and the relevant merchant or card-scheme rules.

4.11 If the Customer raises a genuine concern affecting only part of the work, the undisputed amount remains payable by the due date while the particular concern is inspected and assessed.

4.12 If a payment is dishonoured, reversed or rejected, the Customer is responsible for any reasonable fee actually charged to My Canberra Handyman as a result.

4.13 Interest may be charged on an overdue amount from seven days after its due date until payment at the Reserve Bank of Australia cash rate target applying from time to time plus five percentage points per annum, calculated daily as simple interest.

4.14 The Customer is responsible for reasonable external debt-recovery, court and legal costs actually incurred and legally recoverable by My Canberra Handyman.

5. Variations and Unforeseen Conditions

5.1 A variation may be required because of:

• (a) additional or changed work requested by the Customer;
• (b) inaccurate, incomplete or changed information supplied by the Customer;
• (c) hidden damage, deterioration, contamination or previous defective work;
• (d) unexpected access difficulties or site conditions;
• (e) unsafe conditions or hazardous materials;
• (f) unavailable, discontinued, incompatible or unsuitable materials or parts;
• (g) work required by a manufacturer, authority, certifier or suitably licensed trade; or
• (h) another circumstance outside the original scope that could not reasonably have been confirmed at the time of quoting.

5.2 My Canberra Handyman will explain the variation and its likely effect on price and time before additional work proceeds, wherever reasonably practicable.

5.3 A minor or incidental variation that does not materially change the agreed scope, price or expected completion time may be approved verbally. My Canberra Handyman may record verbal approval in the job notes.

5.4 A variation that materially changes the scope, price, materials or expected completion time, or involves additional work that is not incidental to the original scope, requires the Customer’s written approval before proceeding. Written approval may be given by email, text message, online acceptance or signed document. My Canberra Handyman may also require a deposit or payment before proceeding.

5.5 Variation labour may be charged at the applicable hourly rate, and additional materials and job-related costs are charged separately, unless a fixed variation price is agreed.

5.6 If additional work is not approved, My Canberra Handyman may stop at the original scope or leave the affected area in a reasonably safe condition.

5.7 If immediate action is reasonably required to prevent injury or further property damage, My Canberra Handyman may stop work and take reasonable steps to make the immediate area safe. Reasonable time and materials used for this purpose are payable by the Customer where the issue was not caused by My Canberra Handyman’s breach of the agreement.

5.8 An approved variation may change the scheduled completion time.

6. Materials, Parts, Customer-Supplied Items and Returns

6.1 My Canberra Handyman will use materials and parts that are reasonably suitable for the agreed work, subject to availability and the accepted scope.

6.2 Timber, paint, tiles, grout, sealants, hardware and other materials may naturally vary in colour, grain, shade, texture, profile, sheen, finish and appearance.

6.3 Exact matching of existing, aged, faded, weathered, discontinued or previously repaired materials and finishes cannot be guaranteed.

6.4 Replacement parts may differ in appearance, brand or minor design where the original item is obsolete, discontinued or unavailable, provided the proposed replacement is reasonably suitable and the Customer approves any material change.

6.5 Special-order, custom-cut, tinted, opened, modified or non-returnable materials cannot normally be cancelled or returned because the Customer changes their mind.

6.6 Where the Customer supplies a material, fitting, appliance, part, colour, design or product:

• (a) the Customer is responsible for selecting and obtaining the correct and complete item;
• (b) My Canberra Handyman is not responsible for manufacturing defects, incorrect measurements, missing components, incompatibility or unsuitable product selection that was not reasonably apparent before work began; and
• (c) additional time, attendance or materials caused by an incorrect, incomplete or unsuitable item may be charged.

6.7 If the Customer directs the use of a material, product or method against My Canberra Handyman’s recommendation after the relevant risk has been explained, the Customer accepts that disclosed risk.

6.8 Change-of-mind returns of standard, unused goods may be considered at My Canberra Handyman’s discretion and remain subject to supplier acceptance, condition requirements, restocking charges, travel and reasonable administration or handling costs.

6.9 If the Customer has paid for non-returnable materials following cancellation, the Customer may collect those materials by reasonable arrangement after all amounts due for them and related costs have been paid.

6.10 My Canberra Handyman may retain possession of goods that have not been delivered or installed until amounts due for those goods are paid.

6.11 Any manufacturer warranty applies on its own terms.

7. Existing Property, Repair Limitations and Finishes

7.1 Repair and maintenance work is carried out on existing property. The outcome may be affected by the property’s age, condition, design, construction, previous repairs, wear, movement and ongoing deterioration.

7.2 My Canberra Handyman is not responsible, to the extent a problem or loss is caused by:

• (a) a pre-existing, concealed or unrelated defect;
• (b) structural movement, settlement, vibration, slab or frame movement, or ground movement;
• (c) moisture, water entry, condensation, mould, corrosion, rot or pest damage;
• (d) normal wear and tear, misuse, impact, overloading or lack of maintenance;
• (e) defective materials or work previously performed by another person;
• (f) work later altered, interfered with or damaged by the Customer or another contractor;
• (g) an underlying cause that was not included in the agreed scope; or
• (h) information or access that the Customer did not provide.

7.3 Repairing or replacing one failed component does not mean that all other components in the same door, fitting, surface, assembly or system have been replaced or will not later require repair.

7.4 Localised plaster repairs and patch painting will be blended as reasonably practicable. An invisible repair or exact match in colour, sheen, texture, profile or surface flatness is not guaranteed, particularly on older, faded, previously painted or glancing-light surfaces.

7.5 Painting an entire wall, ceiling, door, trim or other surface is not included unless expressly listed in the scope.

7.6 Existing materials may be brittle, weakened, corroded, seized, out of square or poorly fixed. Where a material risk is identified before proceeding, the Customer may choose not to proceed or approve the work subject to that disclosed risk.

7.7 An adjustment or local repair may improve operation without restoring an old or worn system to new condition. No guarantee of permanent correction is given where movement, wear, damaged tracks, frames, panels, substrates or related components remain outside the scope.

7.8 A surface repair does not include locating or rectifying the source of moisture, movement or structural failure unless expressly included.

7.9 Unless expressly stated, the work does not include engineering assessment, building inspection, destructive testing, moisture mapping, hazardous-material testing or certification.

8. Scheduling, Delays, Completion and Cleaning

8.1 Booking, arrival and completion dates are based on the information available at the time and are not guaranteed unless expressly agreed in writing.

8.2 Work may be delayed or rescheduled because of weather, illness, supplier delay, material availability, vehicle or equipment failure, hidden conditions, safety concerns, site access, another contractor or another event outside reasonable control.

8.3 My Canberra Handyman will provide reasonable notice of a material delay where practicable.

8.4 The agreed work is complete when the defined scope has been substantially completed and the work area has received a reasonable trade clean, subject to any recorded minor item requiring later attention.

8.5 A minor touch-up, inspection or reported concern does not delay payment of the undisputed amount for completed work.

8.6 Building and repair work may create dust and debris. A reasonable trade clean means removal of larger debris generated by the agreed work and a general clean of the immediate work area. It does not mean professional domestic cleaning, full-room cleaning or a completely dust-free property.

8.7 Removal of existing household rubbish, unrelated building waste or hazardous material is not included unless expressly agreed.

8.8 Waste disposal fees and additional time required for disposal are charged separately unless included in the quotation.

8.9 If work cannot be completed because a necessary variation is not approved or a safety issue remains unresolved, My Canberra Handyman may leave the affected area in a reasonably safe and stable condition.

9. Workmanship, Concerns and Rectification Process

9.1 My Canberra Handyman will perform the services with due care and skill.

9.2 The Customer should inspect the work after completion and notify My Canberra Handyman promptly if they believe there is a problem. Apparent issues should preferably be reported within seven days so evidence and site conditions can be assessed promptly.

9.3 A notification should:

• (a) identify the particular work concerned;
• (b) describe what has happened and when it was first noticed;
• (c) include clear photographs or video where reasonably possible; and
• (d) identify any urgent safety or property-damage risk.

9.4 My Canberra Handyman may request further information and, where reasonably required, arrange an inspection or other next step.

9.5 The Customer must provide reasonable access and an opportunity for My Canberra Handyman to inspect the reported issue.

9.6 The inspection may determine whether the concern is:

• (a) a workmanship issue within the agreed scope;
• (b) a material or manufacturer issue;
• (c) a pre-existing, hidden or unrelated condition;
• (d) normal movement, wear, maintenance or deterioration;
• (e) damage or alteration caused after completion; or
• (f) additional work outside the original scope.

9.7 Where a workmanship issue that can reasonably be remedied is confirmed, My Canberra Handyman must be given a reasonable opportunity to rectify it before the Customer engages another contractor or incurs rectification costs, except where urgent action is reasonably required or the law requires otherwise. If that opportunity is not provided, recovery of third-party rectification costs may be affected.

9.8 Except where urgent action is reasonably required for safety or to prevent further damage, the Customer should not allow another person to alter, dismantle or repair the disputed work before My Canberra Handyman has had a reasonable opportunity to inspect it.

9.9 If urgent action is required, the Customer should take reasonable steps to limit further loss, preserve photographs and other evidence, and notify My Canberra Handyman as soon as practicable.

9.10 A return visit or inspection does not by itself amount to an admission of fault or liability.

9.11 If an inspection reasonably shows that the reported issue was not caused by My Canberra Handyman’s work and falls outside the agreed scope, reasonable attendance and diagnostic time may be charged where that possibility and the applicable rate were explained before the return visit.

9.12 The inspection and agreed outcome may be recorded in job notes, photographs, email or a rectification report.

10. Safety, Hazardous Materials and Service Boundaries

10.1 My Canberra Handyman may stop, suspend, postpone or refuse work where:

• (a) the site, access, requested method or surrounding conduct is unsafe;
• (b) asbestos, lead, mould, biological contamination or another hazardous material is known or reasonably suspected;
• (c) the work requires a licence, qualification, approval, certification or service outside My Canberra Handyman’s lawful service boundaries;
• (d) safe access, lighting, ventilation or utilities are not available;
• (e) the Customer or another person interferes with safety controls or the work area; or
• (f) threatening, abusive, discriminatory, aggressive or otherwise unreasonable conduct occurs.

10.2 My Canberra Handyman is not licensed to remove asbestos-containing material and will not knowingly perform asbestos-removal work.

10.3 If asbestos or another hazardous material is discovered or reasonably suspected, work in the affected area may stop immediately. The Customer is responsible for engaging an appropriately qualified or licensed person to test, assess, remove, make safe or certify the area.

10.4 My Canberra Handyman is not required to resume affected work until satisfactory written clearance or other evidence reasonably required for safety has been provided.

10.5 Unless separately confirmed as lawful and within scope, My Canberra Handyman does not carry out:

• (a) electrical work;
• (b) plumbing or gas work;
• (c) asbestos work;
• (d) structural building work or load-bearing repairs;
• (e) garage roller door or sectional garage door repairs;
• (f) lawn mowing or garden maintenance;
• (g) large renovations; or
• (h) large, complex or multi-person jobs outside the business’s capacity and service model.

10.6 The Customer is responsible for arranging an appropriately licensed or qualified trade, consultant, assessor or certifier where required.

10.7 Work properly completed, materials supplied and reasonable costs incurred up to a safety stoppage, suspension or termination remain payable unless the issue was caused by My Canberra Handyman’s breach of the agreement.

11. Suspension or Termination

11.1 My Canberra Handyman may suspend or terminate the affected work if:

• (a) an overdue amount remains unpaid;
• (b) the Customer materially breaches the agreement and does not remedy the breach within a reasonable time after notice where notice is practicable;
• (c) a required variation, instruction, approval or payment is not provided;
• (d) the site remains unsafe or inaccessible;
• (e) the work is outside lawful service boundaries; or
• (f) conduct at the site makes it unreasonable or unsafe to continue.

11.2 Reasonable notice will be provided where practicable, but immediate suspension or departure may occur where safety, threatening conduct or serious property risk is involved.

11.3 My Canberra Handyman may take reasonable steps to leave the immediate area safe and prevent avoidable damage.

11.4 The Customer must pay for work completed, materials supplied or committed, and reasonable attendance and make-safe costs incurred up to the suspension or termination date.

11.5 My Canberra Handyman is not required to resume work until the relevant issue has been properly resolved and any revised booking, price or scope has been agreed.

11.6 A Customer-requested termination or cancellation is also subject to clause 12.

12. Cancellation and Rescheduling

12.1 The Customer should give at least 24 hours’ notice when cancelling or rescheduling a confirmed booking.

12.2 If the Customer cancels with less than 24 hours’ notice, fails to provide access, postpones after materials have been ordered or otherwise prevents the agreed work proceeding, the Customer is responsible for reasonable costs and losses actually incurred, including where applicable:

• (a) non-returnable or specially ordered materials and supplier charges;
• (b) completed inspections, administration, planning, measuring or sourcing;
• (c) travel, parking or attendance costs;
• (d) labour already performed;
• (e) reasonable make-safe or storage costs; and
• (f) reserved work time that could not reasonably be rebooked.

12.3 Any deposit may be applied to those reasonable costs. Any remaining deposit balance will be refunded.

12.4 Where the Customer has paid for non-returnable materials, collection may be arranged under clause 6.9.

12.5 Repeated late cancellations, rescheduling, failed access or payment problems may result in future work being declined or requiring full or partial prepayment.

12.6 My Canberra Handyman may cancel or reschedule because of illness, safety concerns, severe weather, supplier problems, vehicle or equipment failure, unavailable parts or another circumstance outside reasonable control.

12.7 If My Canberra Handyman cancels work that will not be rescheduled, payments for unperformed work and unused materials that can reasonably be returned or retained will be refunded, less any amount properly payable for work or materials already supplied at the Customer’s request.

13. Photographs, Job Records, Privacy and Communications

13.1 My Canberra Handyman may take photographs or videos for quoting, measuring, parts identification, supplier enquiries, job records, workmanship verification, safety, insurance, accounting or dispute management.

13.2 Reasonable steps will be taken not to intentionally identify the Customer or disclose private personal information unnecessarily in job-record images.

13.3 Images will not be used for advertising, the website, a portfolio or social media without separate permission from the Customer.

13.4 My Canberra Handyman may retain reasonable business records, including communications, approvals, invoices, payment records, photographs and job notes, for legal, tax, insurance, safety and business-administration purposes.

13.5 Approvals and variations may be given verbally or in writing as permitted under clause 5. My Canberra Handyman may record verbal instructions or approvals in the job notes. Formal notices may be given by email or text message to the contact details supplied by the Customer.

13.6 The Customer must promptly advise of changes to their contact details, access arrangements, authority, property conditions or payment information.

13.7 Personal information is handled for legitimate business purposes and in accordance with the applicable privacy policy and law.

14. Responsibility for Loss and Damage

14.1 My Canberra Handyman is not responsible to the extent a loss or problem is caused or increased by:

• (a) a pre-existing, concealed or unrelated condition;
• (b) inaccurate or incomplete information, instructions or measurements supplied by the Customer or another person;
• (c) the Customer’s failure to provide safe access, approvals, maintenance or timely notice;
• (d) misuse, neglect, impact, overloading or normal wear and tear;
• (e) work, alteration or interference by the Customer or another contractor;
• (f) a manufacturer defect in a customer-supplied or third-party product; or
• (g) an event outside reasonable control.

14.2 The Customer must take reasonable steps to avoid or minimise further loss after becoming aware of a problem and must provide timely access for inspection where appropriate.

14.3 To the extent permitted by law, responsibility is reduced in proportion to the extent the Customer’s or another person’s act or omission contributed to the loss.

15. General

15.1 The agreement records the terms applying to the job. A change to the scope, price or these terms must be agreed by the parties, except where the law applies a term or requirement.

15.2 A failure to enforce a term immediately does not waive the right to enforce it later.

15.3 If a term is found to be invalid, unfair or unenforceable, it is to be read down or severed to the minimum extent necessary, and the remaining terms continue to apply.

15.4 Headings are provided for convenience and do not change the meaning of a clause.

15.5 These terms and the agreement are governed by the laws applying in the Australian Capital Territory. The parties submit to the courts and tribunals having jurisdiction in the ACT.

15.6 The version of these terms supplied or made available when the Customer accepts the agreement applies to that job. Later changes do not retrospectively alter an existing agreement unless both parties agree.

15.7 Nothing in these terms excludes, restricts or modifies any guarantee, right, remedy or liability under the Australian Consumer Law or other law that cannot lawfully be excluded, restricted or modified.

15.8 Questions or concerns should be directed to My Canberra Handyman using the contact details shown on the quotation, invoice or website.

End of Terms and Conditions